Delivery Information

Shipping

All goods will be shipped within 24 hours, monday to saturday.

The times stated here are only estimates. Once the package leaves our facility, we have absolutely no control or influence over the shipping and delivery process, so please be aware that cannot guarantee when an order will arrive. Once shipped, any issues or questions will need to be directed to the mail carrier directly.

At this moment we ship only in Belgium.  The Netherlands and other EU countries will soon be available.

Return policy

You can return your unused item(s) for exchange, store credit or refund within 30 days of receipt of your order. To make a return, log in to your account and request an RMA (Return Merchandise Authorization). You will receive an E-Mail with instructions on how to ship your item(s) back at your expense.

Once your return item(s) have been received, we will process your return within two business days.
Exchange items are typically shipped the same day.
Store credit is issued in the form of a certificate code, which you will receive via E-Mail.
Refunds are issued back to the payment method used. For credit cards, it may take an additional two days for the credit to appear on your card statement.
Store credits and refunds are issued for the amount of the item(s) purchased. Shipping charges will not be refunded.

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